Privacy Policy

Privacy Policy

Introduction

Welcome to https://repair-scheduling-collision.collision-talk.com! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products. By using our platform, you consent to the policies described herein, in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s User Data Privacy Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountability for Data Practices Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to:

However, please note that this policy does not extend to third-party platforms, applications, or services that you may access through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Policy governs your interactions with us when:

  • You sign up as an authorized user for our applications and services
  • You visit our websites and interact with the content and features
  • You subscribe to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various categories of personal data, which can include:

  • Account Information: This includes your user name, account number, and password hash.
  • Payment Information: Details related to your payment methods, such as credit card numbers, expiration dates, and security codes.
  • Financial Information: Any financial records or transaction history associated with our services.
  • Purchase Information: Data about products or services you have purchased from us, including order details and shipping addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  • Location Data: Geographic data that can be used to pinpoint your location, often collected through GPS signals or other tracking technologies.
  • Feedback: Your opinions, suggestions, and comments provided to our support team or through surveys.
  • Social Media Information: Content and metadata associated with your interactions on our social media platforms.
  • Product Information: Details about the products you browse, view, or purchase, such as product preferences and custom settings.

We gather this data through multiple channels: user input forms, interactive features, web analytics tools, cookies, and third-party data providers.

Cookies

Cookies are small text files stored on your browser by our website or third-party services to enhance your online experience. We use cookies for various purposes, including:

  • Strictly Necessary: These ensure the basic functionalities of our website, such as secure login and account management.
  • Preference: Cookies remember your preferences and settings to personalize your user experience.
  • Analytics: They enable us to analyze website traffic, track user behavior, and improve our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing transactions and providing related customer support
  • Maintaining user accounts and profiles
  • Personalizing content and advertising
  • Complying with legal obligations
  • Conducting research and analytics

Once the purpose is fulfilled or when data is no longer required, we delete or anonymize your personal information.

Security Measures

We take significant steps to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction by implementing robust security measures:

  • Encryption: We employ encryption protocols for secure communication and data storage.
  • Third-Party Processing: We engage trusted third-party service providers who assist in processing data on our behalf while adhering to strict privacy standards.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children, and all data collected is in compliance with applicable laws regarding child data privacy.

Your Rights

Depending on your jurisdiction, you may have certain rights concerning your personal data, including:

  • Access to your data and its use details.
  • Requesting rectification or erasure of inaccurate or incomplete information.
  • Restricting processing activities, especially in cases of consent withdrawal.
  • Data portability, allowing you to transfer data from our systems to others.
  • Objection to certain processing operations based on legitimate interests.
  • Non-discrimination provisions when exercising your rights.

To exercise these rights or have questions regarding data privacy, please contact our dedicated privacy team via the channels provided in this policy.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified on our website, and we encourage users to review this page regularly for the latest information.

Contact Information

For inquiries, unsubscribe requests, or if you have data-related questions, please reach out to us via: